Leader2Leader® is dedicated to assisting you with your questions and concerns about our services.

Contents: ("Quick-Click" Reference)

• General
• Browser Settings
• User ID/Password Management
• Partner Opportunities

GENERAL

Q. How do I sign up for your services?

A.  It is easy to sign-up for our services! Simply go to our online Sign Up page and completed the registration process. You can begin managing your conference calls online in minutes!

back to top

Q. How am I billed?

A. Billing is handled through credit cards (Visa, MasterCard, Discover and American Express).  Your credit card is validated at the time you sign up for Leader2Leader®.  The first call you make will be billed to your credit card.  After the initial call, conferences will be accumulated and charged on the 10th, 20th, and the last day of the month.

back to top

Q. I am having a technical problem signing up or using the service.  What should I do?

A.  For immediate technical support, contact our customer support team at 614.890.1986 or support@leader.com at any time.  If you are already logged in and using the service and have a question, try using the fully indexed Online Help feature under Help for our user guide.  We will respond to your emails within 24 hours.

back to top

Q. How do I learn about pricing?

A. Click Services & Features for pricing information.  If you would like more information regarding pricing, please email sales@leader.com and a representative will contact you within 24 hours.

back to top

Q. Where do I go for more information?

A. If you would like more information about our services, please email sales@leader.com.  If you need more information about how to use our services, you can email us at sales@leader.com, or if you are already logged into your account, you can use the Online Help feature for our complete user guide.

back to top

Q Do you have any set-up charges for conferences?

A.  Since no reservations are required for our services, there are no cancellation fees. You only pay for what you use when you use it.

back to top

Q. Do I need a reservation to start my conferences?

A.  Our advanced system is seamless and automated, and no reservations required.  Once you have registered as a user, you can conference anytime, anywhere.  You do have the option to schedule conferences, however, right from your account using the web control console.

back to top

BILLING/CREDIT CARDS

Q. I am having a problem getting my Credit Card authorized, but I know it is a valid card.  Why may this be happening?

A.  Many times, a user signs up for service using their business information as contact information, and their personal credit card, or visa versa.  Please ensure the contact information you provide is the same as the billing address on record for the credit card you enter.  Our credit service will not authorize your card successfully otherwise.  If you continue to have issues, please notify us at support@leader.com .

back to top

Q. I have a question about my bill.  What do I do?

A.  You can email us at support@leader.com and a representative will contact you within 24 hours.  Or, you can call us at (877) 278-6117.

back to top

Q. When will I receive my bill?

A.  Your credit card will be charged for the first call you make and then on the 10th, 20th, and last day of each month.  When you see the charges appear will depend on your credit card cycle dates.

back to top

Q. Can I receive a bill instead of having my credit card billed?

A.  At this time, the only way to be billed for the system is on a credit card.  We will be offering other invoice options in the near future.  Be sure to check back at l2l.leadersware.net for our latest updates, or you can subscribe to our newsletter and we will send you the latest information about our services and rates right to your inbox.

back to top

Q. Can I sign up without a credit card?

A.  Not at this time.  Your credit card will be charged when you make your first phone call, and then charges will be made on the 10th, 20th, and last day of each month of usage. You may also be charged if your usage during the 10 day billing period, (between our normal billing days), exceeds $100. That usage will be billed at the completion of the call.

back to top

BROWSER SETTINGS

Q. Do you validate my browser settings?

A.  Yes.  We do so to set up a secure connection using Secure Socket Layer (SSL) connection and to make sure we send your browser the right information (each browser is a little different due to differences between browsers like Netscape and Microsoft Internet Explorer, and even among engineering versions of each).

back to top

Q. Do I have to change my browser settings before I use the service?

A.  No.  We validate your browser settings automatically as you come on to our site.  If there are any adjustments necessary, we do all of the work on our side for you.  There is no need for you to do anything.

back to top

USER ID/PASSWORD MANAGEMENT

Q. What happens if I forget my Password.

A.  At the time you sign up, you will be prompted to enter a Password Hint.  This hint will be e-mailed to your e-mail account if you forget your password.  If you no longer have this email to reference in your records, email us at support@leader.com and we will email it to you again.  We uphold our commitment to your privacy and security, and we do not have access to your password, so we are not able to provide it to you.  All we can provide is the hint you entered.

back to top

Q. What happens if I cannot remember my password by seeing my Password Hint reminder?

A.  Contact us at support@leader.com.  We will have to cancel your account, and sign you up for Leader2Leader® again.  If your account is cancelled, your account information and history will no longer be available, and you will have to create your Contact List again.  Please, always secure your password information in a safe place.

back to top

Q.  What happens if I forget my UserID?

A.  Send an email request to support@leader.com and we will send it to you.

back to top

PARTNER OPPORTUNITIES

Q. I am interested in more information regarding your Affiliate Program.   What should I do?

A.  For more information, go to the Affiliate Page on our web site.

back to top